Refund Policy
This policy explains how refunds work for software sold by ZPresso LLC ("ZPresso", "we", "us"). It forms part of our Terms of Use.
1. Purchases made in an app store
When you buy an app, a subscription or an in-app purchase through the Apple App Store or Google Play, the store processes the payment and handles refunds under its own rules. We cannot issue those refunds ourselves.
- Apple App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play order history.
You can cancel a subscription at any time in your device's subscription settings. It stays active until the end of the period you have paid for.
2. Purchases made directly from us
Purchases made on our own websites or through a payment platform at our checkout are covered by a 30-day money-back guarantee. If you are not satisfied for any reason, email hello@zpresso.org within 30 days of the purchase date with the email address you used to buy, and we will refund the purchase price in full to your original payment method.
Refunds are usually processed within 5 to 10 business days. After the 30-day window, sales are final, except where the law gives you more rights.
3. Subscriptions bought directly from us
You can cancel at any time and you will not be charged again. Each new charge is covered by the same 30-day guarantee from the date of that charge.
4. Usage-based purchases
Some products charge per job, for example per book generated. Where a product says a failed job is refunded automatically, that refund is made to your balance or payment method without you needing to ask.
5. Client projects
Development and consultancy work is billed under a separate written agreement or quote, and its payment and cancellation terms apply instead of this policy.
6. Contact
Email hello@zpresso.org. ZPresso LLC, Sharjah Media City (Shams), Sharjah, United Arab Emirates.